I’m experiencing poor video quality
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If your video quality is poor during an XpertEye session, follow these steps to identify and resolve the issue:
1. Check network signal strength and stability
Section titled “1. Check network signal strength and stability”- Poor video quality may result from a weak Wi-Fi/LTE-4G signal or an unstable network with high latency.
- Check the signal strength on your device and ensure there are no signal issues.
- Test network stability using nPerf:
- Latency of 300–400 ms or higher may lead to poor video quality.
- If signal strength and stability are good, proceed to the next step.
2. Address Wi-Fi network saturation
Section titled “2. Address Wi-Fi network saturation”- A saturated Wi-Fi network (high usage by multiple users or applications) can reduce bandwidth and cause video quality issues.
- If possible, close applications that consume significant bandwidth or switch to a smartphone hotspot to test the connection.
- If the network is not saturated but the issue persists, proceed to the next step.
3. Verify network requirements
Section titled “3. Verify network requirements”- Ensure that the network requirements for XpertEye are met:
- Corporate networks may have restrictions or insufficient configurations.
- Refer to the technical documentation and consult your IT department to verify that all requirements are followed.
- If network requirements are met and the issue persists, proceed to the next step.
4. Contact Customer Support
Section titled “4. Contact Customer Support”- If all steps have been followed and the video quality remains poor, contact Customer Support for further assistance: