XpertEye is unable to access my camera and/or microphone

If XpertEye cannot access your camera or microphone, follow these steps to resolve the issue:

1. Test your camera

• Ensure your webcam is correctly connected and functioning.
• If the camera works normally, close the tab and proceed to the next step.

2. Check permissions in XpertEye

• When you first run XpertEye, it requests access to your camera and microphone. If you are unsure of your choice:
  • Proceed to Step 3 if you suspect permissions were denied.
  • Proceed to Step 4 if you know permissions were granted.

3. Grant permissions in Chrome

• Open Chrome settings:
  • Click the three-dot menu in the top-right corner and select Settings.
  • Under Privacy and Security, select Content Settings.
• Check the Camera and Microphone sections:
  • Ensure XpertEye is listed under Allow.
  • If XpertEye is listed under Block, click the trash can icon to remove it, restart the browser, and grant permission when prompted.

4. Check for conflicting applications

• Ensure no other video-conferencing applications are running, as they may block access to your camera or microphone.
• Close these applications and restart XpertEye.
• If the problem persists, proceed to the next step.

5. Check antivirus or security settings

• Antivirus software or IT security measures may block XpertEye’s access.
• Review your antivirus settings or consult your IT department to ensure XpertEye is permitted to access the camera and microphone.
• If no security tools are blocking access, proceed to the next step.

6. Contact Customer Support

• If the issue persists, contact Customer Support for further assistance:
  • Email: support@xe.live
  • Submit a support ticket