Audio calls function properly, but XpertEye does not work
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If XpertEye is not functioning while audio calls are working fine, follow these steps to resolve the issue:
1. Check network connectivity
Section titled “1. Check network connectivity”- Ensure that your 3G/4G/5G network or Wi-Fi is enabled and the signal strength is sufficient. Look for the 3G/4G/5G logo at the top of your screen.
- Verify that your mobile phone subscription includes data access.
2. Check data limits
Section titled “2. Check data limits”- If you’ve reached your mobile data traffic limit, XpertEye may not function.
- Contact your mobile operator to check your data subscription and usage.
- If you’re in a foreign country, enable roaming mode if necessary. Be aware that additional charges may apply.
3. Contact Customer Support
Section titled “3. Contact Customer Support”- If the problem persists after verifying your network and data usage, reach out to Customer Support for assistance: