Calls are unstable and last no more than two minutes
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If your calls are unstable or disconnected after a short duration, follow these steps to resolve the issue:
1. Check your Internet connection
Section titled “1. Check your Internet connection”- This issue often occurs when using public Wi-Fi or a 3G/4G/5G network in a low-coverage area.
- To verify your connection, use the smartphone’s embedded browser to visit amaxperteye.com and navigate between pages.
- Ensure that browsing remains smooth and responsive. If browsing is unstable, the issue may be related to your network.
2. Check enterprise Wi-Fi settings
Section titled “2. Check enterprise Wi-Fi settings”- If you are using an enterprise Wi-Fi network, contact your IT department to confirm you have the necessary permissions for XpertEye servers.
- Ask them to review and configure the firewall or proxy settings to ensure proper connectivity.
3. Contact Customer Support
Section titled “3. Contact Customer Support”- If the above checks do not resolve the issue, contact Customer Support for further assistance: