Monitoring Station Troubleshooting/FAQs
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If you run into any issues please follow the instructions below to solve them
Section titled “If you run into any issues please follow the instructions below to solve them”App issues:
Section titled “App issues:”- Is the XEM / Monitoring Station app crashing?
Section titled “- Is the XEM / Monitoring Station app crashing?”Please make sure if WiFi is connected properly. If this is the case please delete the XEM app and download/install the latest version again.
- Does the XEM / Monitoring Station app freeze?
Section titled “- Does the XEM / Monitoring Station app freeze?”Please close the XEM app completely (swipe up to see all open apps then swipe up the app to close it) and try starting it again. In case the issue persists turn off the iPad and start it again.
- Is the iPad not recording?
Section titled “- Is the iPad not recording?”Please make sure to tap on “Start sending” in the top left corner after tapping on “Start”.
- Is the screen of your iPad mini black/blue when using the Monitoring Station app?
Section titled “- Is the screen of your iPad mini black/blue when using the Monitoring Station app?”Please check if the iPad is on standby or turned off. Otherwise the screen saver might be activated. Turn off the screensaver to show the camera streams.
External camera issues:
Section titled “External camera issues:”- How many cameras can I connect to an iPad?
Section titled “- How many cameras can I connect to an iPad?”The limit is 2. Please connect either 1 or 2 external cameras to each iPad.
- Is your camera zooming in or following people?
Section titled “- Is your camera zooming in or following people?”Please make sure to turn off the AI features of the camera after connecting it to a PC. In case this issue persists please check for software updates and install them if available.
- Is your external USB camera not recognized on your PC when connected via USB?
Section titled “- Is your external USB camera not recognized on your PC when connected via USB?”Your companies USB blocking policy might be preventing access due to restriction. Please reach out to your IT to grant you access.
- Is your external USB camera not detected in the Monitoring Station app?
Section titled “- Is your external USB camera not detected in the Monitoring Station app?”Please make sure the camera supports UVC (USB Video Class) to be recognized.
Archivist issues:
Section titled “Archivist issues:”- Is the stream not visible on the Archivist / on the timeline?
Section titled “- Is the stream not visible on the Archivist / on the timeline?”Please check if a camera is disconnected and restart the application after swiping up from the bottom and closing the app completely.
- Did you receive a link to view a sequence but cannot see the right video?
Section titled “- Did you receive a link to view a sequence but cannot see the right video?”Please make sure to logout first and then login with the correct user.
Other questions:
Section titled “Other questions:”- Do you want to know what has changed with the past updates?
Section titled “- Do you want to know what has changed with the past updates?”Find out in the release notes here.
- Do you need any other Presets which are not covered by the existing ones?
Section titled “- Do you need any other Presets which are not covered by the existing ones?”Please reach out to AMA Project Management.