There is no video in the smart glasses
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If your smart glasses are not displaying video, follow these steps to resolve the issue:
1. Check the connection order
Section titled “1. Check the connection order”- The issue may arise due to the order in which the smartphone and smart glasses are connected or started.
- Unplug and reconnect the cable between the smart glasses and the smartphone.
- Confirm that the smart glasses icon is visible in the bottom-right corner of the XpertEye home page.
- If the problem persists, proceed to the next step.
2. Restart all equipment
Section titled “2. Restart all equipment”- Turn off all connected devices, including the smart glasses and the smartphone.
- Disconnect all cables and devices.
- Restart each device individually.
- Once all devices have been restarted, reconnect the smart glasses to the smartphone.
3. Contact Customer Support
Section titled “3. Contact Customer Support”- If the above steps do not resolve the issue, contact Customer Support for further assistance: