---
title: My smart glasses won't start
description: Troubleshoot smart glasses that won't start by charging them with the XpertEye power adapter for 15 minutes and retrying the On/Off button.
---

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# My smart glasses won't start

If your smart glasses are not turning on, follow these steps to troubleshoot:

1. Use the **power adapter** supplied with your XpertEye kit to connect the glasses to a socket.
2. Charge the glasses for at least **15 minutes**.
3. Attempt to turn them on by pressing and holding the **On/Off button**.
4. If the issue persists after trying these steps, contact **Customer Support** for further assistance: 
     - **Email**: support@xe.live
     - [Submit a support ticket](https://support.amaxperteye.com/en/support/tickets/new?__hstc=233546881.9db6352a02855c0eaf9c071de3643d90.1728978754126.1729668229458.1729844069387.10&__hssc=233546881.30.1729844069387&__hsfp=3516227490)

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