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Troubleshooting
  • Getting started
  • Features overview
    • Collaboration
    • AI in XpertEye
  • Settings
  • Smart glasses & UVC cameras
    • Smart glasses
    • UVC cameras
  • Troubleshooting
    • Accessibility & Connectivity
    • Video
    • Audio
    • Smart glasses
    • Other hardware
  • Account & subscription
    • Free trial
  • Release notes
  • Integration & APIs
  • Security
    • Data security
    • Data privacy
    • Compliance
  • Customer support
      Back to home
      1. Knowledge Center
      2. Troubleshooting
      • Getting started
      • Features overview
        • Collaboration
        • AI in XpertEye
      • Settings
      • Smart glasses & UVC cameras
        • Smart glasses
        • UVC cameras
      • Troubleshooting
        • Accessibility & Connectivity
        • Video
        • Audio
        • Smart glasses
        • Other hardware
      • Account & subscription
        • Free trial
      • Release notes
      • Integration & APIs
      • Security
        • Data security
        • Data privacy
        • Compliance
      • Customer support

      Troubleshooting

      Find solutions to common issues

      Accessibility & Connectivity

      • I cannot log in to XpertEye
      • XpertEye is unable to access my camera and/or microphone
      • Audio calls function properly, but XpertEye does not work
      • Calls are unstable and last no more than two minutes

      Video

      • I cannot share my video stream
      • I’m experiencing poor video quality
      • The remote participant cannot see the video feed from the smart glasses
      • I cannot see the video feed from the remote participant
      • I cannot see the camera preview on the smartphone's screen
      See more

      Audio

      • I cannot hear my remote contact
      • The remote participant cannot hear me

      Smart glasses

      • The message “Connect the Glasses” still appears on the smartphone's screen
      • There is no video in the smart glasses
      • My smart glasses won't start
      • My smart glasses connected to the computer are not detected

      Other hardware

      • My capture card is not working
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