--- title: I cannot share my video stream description: Troubleshoot video stream sharing issues in XpertEye by checking browser permissions, closing conflicting apps, running diagnostics, and consulting Customer Support --- [Skip to content](https://knowledge-center.amaxperteye.com/i-cannot-share-my-video-stream#main-content) - [English](https://knowledge-center.amaxperteye.com/i-cannot-share-my-video-stream) - [Deutsch](https://knowledge-center.amaxperteye.com/de/ich-kann-meinen-videostream-nicht-teilen) - [Français](https://knowledge-center.amaxperteye.com/fr/je-ne-peux-pas-partager-mon-flux-vidéo) English Show submenu for translations [![PRINT-CMJN AMA TAGLINE AI](https://knowledge-center.amaxperteye.com/hs-fs/hubfs/PRINT-CMJN%20AMA%20TAGLINE%20AI.png?width=94&height=49&name=PRINT-CMJN%20AMA%20TAGLINE%20AI.png)](https://knowledge-center.amaxperteye.com/?hsLang=en) Open main navigation Close main navigation - - [English](https://knowledge-center.amaxperteye.com/i-cannot-share-my-video-stream) - [Deutsch](https://knowledge-center.amaxperteye.com/de/ich-kann-meinen-videostream-nicht-teilen) - [Français](https://knowledge-center.amaxperteye.com/fr/je-ne-peux-pas-partager-mon-flux-vidéo) English Show submenu for translations - [Contact Support](https://support.amaxperteye.com/en/support/tickets/new) [Contact Support](https://support.amaxperteye.com/en/support/tickets/new) Hello. 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[Video](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#video) # I cannot share my video stream If you’re unable to share your video stream during an XpertEye session, follow these steps to identify and resolve the issue: #### 1. **Check XpertEye’s access to your camera and microphone** - Open **Chrome browser settings** by entering `chrome://settings/content` into your URL bar. - Under the **Camera** and **Microphone** sections, ensure that the XpertEye site is listed and has permission. - If the XpertEye site is not present, follow the guidance in the article: "[XpertEye is unable to access my camera and/or microphone](https://knowledge-center.amaxperteye.com/xperteye-is-unable-to-access-my-camera-and/or-microphone?hsLang=en)." - If permissions are correct but the problem persists, proceed to the next step. #### 2. **Ensure no conflicting applications are running** - Close other video conferencing applications that may be using your webcam or microphone. - Restart XpertEye and attempt to share your video stream again. - If this doesn’t resolve the issue, proceed to the next step. #### 3. **Check Chrome profile integrity** - Your Chrome profile may be corrupted or impacted by third-party applications. To test this: - Open a **private browsing window** and try accessing XpertEye. - If the issue persists, use a **Guest Chrome profile** to test. #### 4. **Check for network security restrictions** - Security measures in your network or firewall may block XpertEye’s video-sharing functionality. - Perform a test using a different network, such as a **4G/LTE hotspot**, to rule out network restrictions. - If network issues are confirmed, consult with your IT team to configure the firewall appropriately. #### 5. **Run diagnostics** - Open the **Settings menu** in XpertEye and select the **Run diagnostics** option. - Submit the diagnostic results to Customer Support via the [contact form](https://support.amaxperteye.com/en/support/tickets/new). #### 6. **Contact Customer Support** - If the issue remains unresolved, contact Customer Support for further assistance: - **Email**: support@xe.live - [Getting started](https://knowledge-center.amaxperteye.com/getting-started?hsLang=en) - [Features overview](https://knowledge-center.amaxperteye.com/features-overview?hsLang=en#main-content) - [Collaboration](https://knowledge-center.amaxperteye.com/features-overview?hsLang=en#collaboration) - [AI in XpertEye](https://knowledge-center.amaxperteye.com/features-overview?hsLang=en#ai-in-xperteye) - [Settings](https://knowledge-center.amaxperteye.com/settings?hsLang=en) - [Smart glasses & UVC cameras](https://knowledge-center.amaxperteye.com/smart-glasses-uvc-cameras?hsLang=en#main-content) - [Smart glasses](https://knowledge-center.amaxperteye.com/smart-glasses-uvc-cameras?hsLang=en#smart-glasses) - [UVC cameras](https://knowledge-center.amaxperteye.com/smart-glasses-uvc-cameras?hsLang=en#uvc-cameras) - [Troubleshooting](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#main-content) - [Accessibility & Connectivity](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#accessibility-connectivity) - [Video](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#video) - [Audio](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#audio) - [Smart glasses](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#smart-glasses) - [Other hardware](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#other-hardware) - [Account & subscription](https://knowledge-center.amaxperteye.com/account-subscription?hsLang=en#main-content) - [Free trial](https://knowledge-center.amaxperteye.com/account-subscription?hsLang=en#free-trial) - [My XpertEye account](https://knowledge-center.amaxperteye.com/account-subscription?hsLang=en#my-xperteye-account) - [Release notes](https://knowledge-center.amaxperteye.com/release-notes?hsLang=en) - [Integration & APIs](https://knowledge-center.amaxperteye.com/integration-apis?hsLang=en) - [Videos](https://knowledge-center.amaxperteye.com/videos?hsLang=en#main-content) - [XpertEye Features](https://knowledge-center.amaxperteye.com/videos?hsLang=en#xperteye-features) - [XpertEye Use cases](https://knowledge-center.amaxperteye.com/videos?hsLang=en#xperteye-use-cases) - [Security](https://knowledge-center.amaxperteye.com/security?hsLang=en#main-content) - [Data security](https://knowledge-center.amaxperteye.com/security?hsLang=en#data-security) - [Data privacy](https://knowledge-center.amaxperteye.com/security?hsLang=en#data-privacy) - [Compliance](https://knowledge-center.amaxperteye.com/security?hsLang=en#compliance) - [Customer support](https://knowledge-center.amaxperteye.com/customer-support?hsLang=en) - [Others](https://knowledge-center.amaxperteye.com/others?hsLang=en) [![Chill listening crop-3](https://knowledge-center.amaxperteye.com/hs-fs/hubfs/WEB-RVB%20AMA%20TAGLINE%20PNG%20500.png?width=45&height=24&name=WEB-RVB%20AMA%20TAGLINE%20PNG%20500.png "Chill listening crop-3")](https://www.amaxperteye.com/) Copyright © 2026, AMA