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      I cannot share my video stream

      If you’re unable to share your video stream during an XpertEye session, follow these steps to identify and resolve the issue:

      1. Check XpertEye’s access to your camera and microphone

      • Open Chrome browser settings by entering chrome://settings/content into your URL bar.
      • Under the Camera and Microphone sections, ensure that the XpertEye site is listed and has permission.
      • If the XpertEye site is not present, follow the guidance in the article: "XpertEye is unable to access my camera and/or microphone."
      • If permissions are correct but the problem persists, proceed to the next step.

      2. Ensure no conflicting applications are running

      • Close other video conferencing applications that may be using your webcam or microphone.
      • Restart XpertEye and attempt to share your video stream again.
      • If this doesn’t resolve the issue, proceed to the next step.

      3. Check Chrome profile integrity

      • Your Chrome profile may be corrupted or impacted by third-party applications. To test this:
        • Open a private browsing window and try accessing XpertEye.
        • If the issue persists, use a Guest Chrome profile to test.

      4. Check for network security restrictions

      • Security measures in your network or firewall may block XpertEye’s video-sharing functionality.
      • Perform a test using a different network, such as a 4G/LTE hotspot, to rule out network restrictions.
      • If network issues are confirmed, consult with your IT team to configure the firewall appropriately.

      5. Run diagnostics

      • Open the Settings menu in XpertEye and select the Run diagnostics option.
      • Submit the diagnostic results to Customer Support via the contact form.

      6. Contact Customer Support

      • If the issue remains unresolved, contact Customer Support for further assistance: