--- title: I’m experiencing poor video quality description: Fix poor XpertEye video quality by checking network stability, addressing Wi-Fi saturation, verifying network requirements, or contacting Customer Support. --- [Skip to content](https://knowledge-center.amaxperteye.com/im-experiencing-poor-video-quality#main-content) - [English](https://knowledge-center.amaxperteye.com/im-experiencing-poor-video-quality) - [Deutsch](https://knowledge-center.amaxperteye.com/de/ich-erlebe-eine-schlechte-videoqualität) - [Français](https://knowledge-center.amaxperteye.com/fr/la-qualité-de-la-video-est-mauvaise) English Show submenu for translations [![PRINT-CMJN AMA TAGLINE AI](https://knowledge-center.amaxperteye.com/hs-fs/hubfs/PRINT-CMJN%20AMA%20TAGLINE%20AI.png?width=94&height=49&name=PRINT-CMJN%20AMA%20TAGLINE%20AI.png)](https://knowledge-center.amaxperteye.com/?hsLang=en) Open main navigation Close main navigation - - [English](https://knowledge-center.amaxperteye.com/im-experiencing-poor-video-quality) - [Deutsch](https://knowledge-center.amaxperteye.com/de/ich-erlebe-eine-schlechte-videoqualität) - [Français](https://knowledge-center.amaxperteye.com/fr/la-qualité-de-la-video-est-mauvaise) English Show submenu for translations - [Contact Support](https://support.amaxperteye.com/en/support/tickets/new) [Contact Support](https://support.amaxperteye.com/en/support/tickets/new) Hello. 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[Video](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#video) # I’m experiencing poor video quality If your video quality is poor during an XpertEye session, follow these steps to identify and resolve the issue: #### 1. **Check network signal strength and stability** - Poor video quality may result from a weak **Wi-Fi/LTE-4G signal** or an unstable network with high latency. - **Check the signal strength** on your device and ensure there are no signal issues. - Test network stability using [nPerf](https://www.nperf.com): - Latency of **300–400 ms or higher** may lead to poor video quality. - If signal strength and stability are good, proceed to the next step. #### 2. **Address Wi-Fi network saturation** - A saturated Wi-Fi network (high usage by multiple users or applications) can reduce bandwidth and cause video quality issues. - If possible, close applications that consume significant bandwidth or switch to a **smartphone hotspot** to test the connection. - If the network is not saturated but the issue persists, proceed to the next step. #### 3. **Verify network requirements** - Ensure that the **network requirements** for XpertEye are met: - Corporate networks may have restrictions or insufficient configurations. - Refer to the **technical documentation** and consult your IT department to verify that all requirements are followed. - If network requirements are met and the issue persists, proceed to the next step. #### 4. **Contact Customer Support** - If all steps have been followed and the video quality remains poor, contact Customer Support for further assistance: - **Email**: support@xe.live  - [Submit a support ticket](https://support.amaxperteye.com/en/support/tickets/new) - [Getting started](https://knowledge-center.amaxperteye.com/getting-started?hsLang=en) - [Features overview](https://knowledge-center.amaxperteye.com/features-overview?hsLang=en#main-content) - [Collaboration](https://knowledge-center.amaxperteye.com/features-overview?hsLang=en#collaboration) - [AI in XpertEye](https://knowledge-center.amaxperteye.com/features-overview?hsLang=en#ai-in-xperteye) - [Settings](https://knowledge-center.amaxperteye.com/settings?hsLang=en) - [Smart glasses & UVC cameras](https://knowledge-center.amaxperteye.com/smart-glasses-uvc-cameras?hsLang=en#main-content) - [Smart glasses](https://knowledge-center.amaxperteye.com/smart-glasses-uvc-cameras?hsLang=en#smart-glasses) - [UVC cameras](https://knowledge-center.amaxperteye.com/smart-glasses-uvc-cameras?hsLang=en#uvc-cameras) - [Troubleshooting](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#main-content) - [Accessibility & Connectivity](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#accessibility-connectivity) - [Video](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#video) - [Audio](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#audio) - [Smart glasses](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#smart-glasses) - [Other hardware](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#other-hardware) - [Account & subscription](https://knowledge-center.amaxperteye.com/account-subscription?hsLang=en#main-content) - [Free trial](https://knowledge-center.amaxperteye.com/account-subscription?hsLang=en#free-trial) - [My XpertEye account](https://knowledge-center.amaxperteye.com/account-subscription?hsLang=en#my-xperteye-account) - [Release notes](https://knowledge-center.amaxperteye.com/release-notes?hsLang=en) - [Integration & APIs](https://knowledge-center.amaxperteye.com/integration-apis?hsLang=en) - [Videos](https://knowledge-center.amaxperteye.com/videos?hsLang=en#main-content) - [XpertEye Features](https://knowledge-center.amaxperteye.com/videos?hsLang=en#xperteye-features) - [XpertEye Use cases](https://knowledge-center.amaxperteye.com/videos?hsLang=en#xperteye-use-cases) - [Security](https://knowledge-center.amaxperteye.com/security?hsLang=en#main-content) - [Data security](https://knowledge-center.amaxperteye.com/security?hsLang=en#data-security) - [Data privacy](https://knowledge-center.amaxperteye.com/security?hsLang=en#data-privacy) - [Compliance](https://knowledge-center.amaxperteye.com/security?hsLang=en#compliance) - [Customer support](https://knowledge-center.amaxperteye.com/customer-support?hsLang=en) - [Others](https://knowledge-center.amaxperteye.com/others?hsLang=en) [![Chill listening crop-3](https://knowledge-center.amaxperteye.com/hs-fs/hubfs/WEB-RVB%20AMA%20TAGLINE%20PNG%20500.png?width=45&height=24&name=WEB-RVB%20AMA%20TAGLINE%20PNG%20500.png "Chill listening crop-3")](https://www.amaxperteye.com/) Copyright © 2026, AMA