Smart glasses
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      2. Troubleshooting
      3. Smart glasses

      My smart glasses connected to the computer are not detected

      If your smart glasses are not detected by your computer, follow these steps to identify and resolve the issue:

      1. Check the USB cable

      • The USB cable might be defective or only capable of charging without data transmission.
      • Use a data-enabled USB cable (USB-C or micro-USB) and ensure it is in good condition.
      • Connect the micro USB cable to the battery side of the glasses.
      • If the issue persists despite changing the cable, move to the next step.

      2. Restart the smart glasses

      • A service in the glasses may have started improperly or failed.
      • Restart the glasses to resolve this issue.
      • If restarting doesn’t solve the problem, proceed to the next step.

      3. Check the USB driver initialization

      • The issue might be due to a problem initializing the USB driver between your computer and the glasses.
      • Try plugging the device into a different USB port on your computer.
      • Alternatively, connect another device to the same port to ensure the port is functional, then reconnect the glasses.

      4. Verify USB debugging mode

      • USB debugging mode must be enabled for the device to communicate with your computer. Follow these steps to check and enable it, use the following voice commands:

        1. My programs

        2. Settings

        3. Say "Page down" (to access About device)
        4. About device
        5. Say "Page down" (to access Build number)
        6. Say "Build number" 8 times to activate Developer options
        7. Say "Navigate back"
        8. System
        9. Developer options
        10. Page down (3 times to access the USB debugging)
        11. USB debugging

      Important: Do not deactivate USB debugging, as this will prevent the computer from detecting the glasses.

      5. Contact AMA Customer Support