If the remote participant is unable to hear you, follow these steps to identify and resolve the issue:
1. Check the remote participant’s audio equipment
- Ensure the remote participant’s speakers or headphones are connected and turned on.
- If the issue persists, proceed to the next step.
2. Adjust the remote participant’s volume
- Verify that the remote participant’s volume is not muted or set to the minimum level.
- Ask them to test the sound by playing an audio file to confirm their audio output is functioning.
- If the issue persists, proceed to the next step.
3. Check your microphone usage
- Ensure you are speaking close to the correct microphone:
- The microphone built into the connected glasses.
- The phone’s microphone (if selected in settings).
- If using a hands-free kit, test the microphone without the kit.
- If the issue persists, proceed to the next step.
4. Close other video software
- Ask the remote participant if they are using other video conferencing software that might be blocking their speakers.
- Close any other applications that could interfere with audio.
- If the issue persists, proceed to the next step.
5. Reboot and test your equipment
- Restart all hardware to reset potential system conflicts.
- Test your microphone:
- Record a video in standalone mode.
- Play it back to confirm the microphone on the glasses or smartphone is functioning properly.
- If your hardware seems defective, proceed to the next step.
6. Contact Customer Support
- If none of the above steps resolve the issue, contact Customer Support for further assistance: