--- title: The remote participant cannot hear me description: Troubleshoot audio issues where the remote participant can’t hear you by checking their equipment, verifying your microphone, and closing conflicting apps. 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[Audio](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#audio) # The remote participant cannot hear me If the remote participant is unable to hear you, follow these steps to identify and resolve the issue: #### 1. **Check the remote participant’s audio equipment** - Ensure the remote participant’s **speakers or headphones** are connected and turned on. - If the issue persists, proceed to the next step. #### 2. **Adjust the remote participant’s volume** - Verify that the remote participant’s volume is not muted or set to the minimum level. - Ask them to test the sound by playing an audio file to confirm their audio output is functioning. - If the issue persists, proceed to the next step. #### 3. **Check your microphone usage** - Ensure you are speaking close to the correct microphone: - The microphone built into the connected glasses. - The phone’s microphone (if selected in settings). - If using a hands-free kit, test the microphone **without the kit**. - If the issue persists, proceed to the next step. #### 4. **Close other video software** - Ask the remote participant if they are using other video conferencing software that might be blocking their speakers. - Close any other applications that could interfere with audio. - If the issue persists, proceed to the next step. #### 5. **Reboot and test your equipment** - Restart all hardware to reset potential system conflicts. - Test your microphone: 1. Record a video in **standalone mode**. 2. Play it back to confirm the microphone on the glasses or smartphone is functioning properly. - If your hardware seems defective, proceed to the next step. #### 6. **Contact Customer Support** - If none of the above steps resolve the issue, contact Customer Support for further assistance: - **Email**: support@xe.live - [Submit a support ticket](https://support.amaxperteye.com/en/support/tickets/new) - [Getting started](https://knowledge-center.amaxperteye.com/getting-started?hsLang=en) - [Features overview](https://knowledge-center.amaxperteye.com/features-overview?hsLang=en#main-content) - [Collaboration](https://knowledge-center.amaxperteye.com/features-overview?hsLang=en#collaboration) - [AI in XpertEye](https://knowledge-center.amaxperteye.com/features-overview?hsLang=en#ai-in-xperteye) - [Settings](https://knowledge-center.amaxperteye.com/settings?hsLang=en) - [Smart glasses & UVC cameras](https://knowledge-center.amaxperteye.com/smart-glasses-uvc-cameras?hsLang=en#main-content) - [Smart glasses](https://knowledge-center.amaxperteye.com/smart-glasses-uvc-cameras?hsLang=en#smart-glasses) - [UVC cameras](https://knowledge-center.amaxperteye.com/smart-glasses-uvc-cameras?hsLang=en#uvc-cameras) - [Troubleshooting](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#main-content) - [Accessibility & Connectivity](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#accessibility-connectivity) - [Video](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#video) - [Audio](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#audio) - [Smart glasses](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#smart-glasses) - [Other hardware](https://knowledge-center.amaxperteye.com/troubleshooting?hsLang=en#other-hardware) - [Account & subscription](https://knowledge-center.amaxperteye.com/account-subscription?hsLang=en#main-content) - [Free trial](https://knowledge-center.amaxperteye.com/account-subscription?hsLang=en#free-trial) - [My XpertEye account](https://knowledge-center.amaxperteye.com/account-subscription?hsLang=en#my-xperteye-account) - [Release notes](https://knowledge-center.amaxperteye.com/release-notes?hsLang=en) - [Integration & APIs](https://knowledge-center.amaxperteye.com/integration-apis?hsLang=en) - [Videos](https://knowledge-center.amaxperteye.com/videos?hsLang=en#main-content) - [XpertEye Features](https://knowledge-center.amaxperteye.com/videos?hsLang=en#xperteye-features) - [XpertEye Use cases](https://knowledge-center.amaxperteye.com/videos?hsLang=en#xperteye-use-cases) - [Security](https://knowledge-center.amaxperteye.com/security?hsLang=en#main-content) - [Data security](https://knowledge-center.amaxperteye.com/security?hsLang=en#data-security) - [Data privacy](https://knowledge-center.amaxperteye.com/security?hsLang=en#data-privacy) - [Compliance](https://knowledge-center.amaxperteye.com/security?hsLang=en#compliance) - [Customer support](https://knowledge-center.amaxperteye.com/customer-support?hsLang=en) - [Others](https://knowledge-center.amaxperteye.com/others?hsLang=en) [![Chill listening crop-3](https://knowledge-center.amaxperteye.com/hs-fs/hubfs/WEB-RVB%20AMA%20TAGLINE%20PNG%20500.png?width=45&height=24&name=WEB-RVB%20AMA%20TAGLINE%20PNG%20500.png "Chill listening crop-3")](https://www.amaxperteye.com/) Copyright © 2026, AMA