If your smart glasses are plugged into the smartphone but the message "Connect the glasses" remains, follow these steps to resolve the issue:
1. Check if the smart glasses are turned ON
- Ensure the smart glasses are powered on:
- Look for a specific indicator light (depending on the brand and model of the smart glasses).
- If the smart glasses are on, an animation should display on their screen, prompting you to connect them to the smartphone.
- If the glasses are turned on but the issue persists, proceed to the next step.
2. Verify cable connections
- Ensure the cables are plugged in correctly:
- If the cables are correctly plugged and the issue persists, proceed to the next step.
3. Inspect for hardware issues
- Examine the cables and ports for damage:
- Check for frayed or damaged cables.
- Inspect the ports on the smartphone and smart glasses for signs of wear or damage.
- If no visible hardware issues are found, proceed to the next step.
4. Contact Customer Support
- If all steps have been followed and the issue persists, contact Customer Support for assistance: