If the remote participant cannot see the video feed from the smart glasses, follow these steps to identify and resolve the issue:
1. Check the video feed on the smart glasses wearer’s side
- Confirm that the video feed from the smart glasses is displayed on the connected smartphone.
- If the video feed is visible on the smartphone, proceed to the next step.
2. Update the Chrome browser
- Ensure that the Chrome browser used by the remote participant is up to date. Always use the latest version available for optimal performance.
- If the browser is already updated, proceed to the next step.
3. Check for network restrictions
- Corporate networks (Ethernet or Wi-Fi) may have firewalls or restrictions blocking video feeds.
- Consult with your IT department to confirm that the services and ports required by XpertEye are authorized.
- While waiting for IT confirmation, try switching to a 4G/LTE or portable hotspot connection to bypass potential restrictions.
4. Contact Customer Support
- If network authorizations are established or you are using a 4G/LTE connection but the issue persists, contact Customer Support for further assistance: