If your smart glasses are not displaying video, follow these steps to resolve the issue:
1. Check the connection order
- The issue may arise due to the order in which the smartphone and smart glasses are connected or started.
- Unplug and reconnect the cable between the smart glasses and the smartphone.
- Confirm that the smart glasses icon is visible in the bottom-right corner of the XpertEye home page.
- If the problem persists, proceed to the next step.
2. Restart all equipment
- Turn off all connected devices, including the smart glasses and the smartphone.
- Disconnect all cables and devices.
- Restart each device individually.
- Once all devices have been restarted, reconnect the smart glasses to the smartphone.
3. Contact Customer Support
- If the above steps do not resolve the issue, contact Customer Support for further assistance: