I cannot share my video stream

If you’re unable to share your video stream during an XpertEye session, follow these steps to identify and resolve the issue:

1. Check XpertEye’s access to your camera and microphone

• Open Chrome browser settings by entering chrome://settings/content into your URL bar.
• Under the Camera and Microphone sections, ensure that the XpertEye site is listed and has permission.
• If the XpertEye site is not present, follow the guidance in the article: “XpertEye is unable to access my camera and/or microphone.”
• If permissions are correct but the problem persists, proceed to the next step.

2. Ensure no conflicting applications are running

• Close other video conferencing applications that may be using your webcam or microphone.
• Restart XpertEye and attempt to share your video stream again.
• If this doesn’t resolve the issue, proceed to the next step.

3. Check Chrome profile integrity

• Your Chrome profile may be corrupted or impacted by third-party applications. To test this:
  • Open a private browsing window and try accessing XpertEye.
  • If the issue persists, use a Guest Chrome profile to test.

4. Check for network security restrictions

• Security measures in your network or firewall may block XpertEye’s video-sharing functionality.
• Perform a test using a different network, such as a 4G/LTE hotspot, to rule out network restrictions.
• If network issues are confirmed, consult with your IT team to configure the firewall appropriately.

5. Run diagnostics

• Open the Settings menu in XpertEye and select the Run diagnostics option.
• Submit the diagnostic results to Customer Support via the contact form.

6. Contact Customer Support

• If the issue remains unresolved, contact Customer Support for further assistance:
  • Email: support@xe.live