Audio calls function properly, but XpertEye does not work

If XpertEye is not functioning while audio calls are working fine, follow these steps to resolve the issue:

1. Check network connectivity

• Ensure that your 3G/4G/5G network or Wi-Fi is enabled and the signal strength is sufficient. Look for the 3G/4G/5G logo at the top of your screen.
• Verify that your mobile phone subscription includes data access.

2. Check data limits

• If you’ve reached your mobile data traffic limit, XpertEye may not function.
• Contact your mobile operator to check your data subscription and usage.
• If you’re in a foreign country, enable roaming mode if necessary. Be aware that additional charges may apply.

3. Contact Customer Support

• If the problem persists after verifying your network and data usage, reach out to Customer Support for assistance:
  • Email: support@xe.live 
  • Submit a support ticket