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Knowledge Center
Troubleshooting
Troubleshooting
Find solutions to common issues
Accessibility & Connectivity
I cannot log in to XpertEye
XpertEye is unable to access my camera and/or microphone
Audio calls function properly, but XpertEye does not work
Calls are unstable and last no more than two minutes
Video
I cannot share my video stream
I’m experiencing poor video quality
The remote participant cannot see the video feed from the smart glasses
I cannot see the video feed from the remote participant
I cannot see the camera preview on the smartphone's screen
Audio
I cannot hear my remote contact
The remote participant cannot hear me
Smart glasses
The message “Connect the Glasses” still appears on the smartphone's screen
There is no video in the smart glasses
My smart glasses won't start
My smart glasses connected to the computer are not detected
Other hardware
My capture card is not working
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