There is no video in the smart glasses

If your smart glasses are not displaying video, follow these steps to resolve the issue:

1. Check the connection order

• The issue may arise due to the order in which the smartphone and smart glasses are connected or started.
• Unplug and reconnect the cable between the smart glasses and the smartphone.
• Confirm that the smart glasses icon is visible in the bottom-right corner of the XpertEye home page.
• If the problem persists, proceed to the next step.

2. Restart all equipment

• Turn off all connected devices, including the smart glasses and the smartphone.
• Disconnect all cables and devices.
• Restart each device individually.
• Once all devices have been restarted, reconnect the smart glasses to the smartphone.

3. Contact Customer Support

• If the above steps do not resolve the issue, contact Customer Support for further assistance:
  • Email: support@xe.live
  • Submit a support ticket